Refund Policy
Last Updated: Feb 18, 2025
This Refund Policy ("Policy") applies to all purchases made through our website and Services, including subscriptions and one-time payments (such as the purchase of app minutes). By making a purchase through our website, you agree to be bound by the terms of this Policy. If you do not agree with any part of this Policy, please do not make a purchase.
This Policy is issued by LinguaQuest Technology Pvt. Ltd. ("LinguaQuest Technology", "we", "us", or "our"), a company registered under the laws of India, with its principal place of business at:
LINGUAQUEST TECHNOLOGY PRIVATE LIMITED
No 224, 3rd Flr, 80/3, Oldmadras Road, Doorvaninagar
Bangalore North
Bengaluru, Karnataka 560016
India
1. No Refunds and No Returns
1.1 Finality of Sales.
All sales made through our website and Services are final. Once a transaction is completed, no refunds or returns will be accepted for any product or service purchased.
1.2 Types of Purchases.
This Policy applies equally to:
- Subscriptions: Recurring payments for continued access to our Services.
- One-Time Payments: Single transactions, including but not limited to, the purchase of app minutes that remain valid until fully utilized.
1.3 Communication at Time of Purchase.
At the time of purchase, it will be clearly communicated whether the transaction constitutes a subscription or a one-time payment. You are encouraged to review the purchase details carefully before finalizing your order.
2. No Cancellation, Amendment, or Change to Payment Terms
2.1 Irrevocable Transactions.
Once a payment is processed and a purchase is confirmed, the transaction is considered irrevocable, and no cancellations, amendments, or changes to the payment terms will be permitted.
2.2 User Responsibility.
It is your responsibility to ensure that you have carefully reviewed and understood the nature of the product or service being purchased before completing the transaction.
3. Exceptions
3.1 Legal Requirements.
Nothing in this Policy shall prevent you from seeking relief under applicable consumer protection laws where such laws provide for a right to a refund or return, or where a transaction is otherwise deemed unlawful or unenforceable. In such cases, any dispute resolution process will be governed by the relevant legal provisions.
3.2 Defective or Non-Conforming Products.
In the event that you receive a product or service that is materially defective or does not conform to the description provided at the time of sale, please contact us immediately at support@outspokn.co. We will review your claim in accordance with applicable law. Notwithstanding this provision, our general policy is to offer no refunds or returns.
4. Limitation of Liability
4.1 No Liability for Refunds.
Under no circumstances shall LinguaQuest Technology Pvt. Ltd. be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or relating to the purchase of any product or service, including but not limited to, any claim for a refund or return.
4.2 Indemnification.
You agree to indemnify and hold harmless LinguaQuest Technology Pvt. Ltd., its affiliates, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from or related to your purchase or your violation of this Policy.
5. Dispute Resolution
5.1 Governing Law.
This Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
5.2 Binding Arbitration.
Any dispute arising out of or in connection with this Policy, including any question regarding its existence, validity, or termination, shall be finally resolved by arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (as amended) and the applicable rules. The arbitral tribunal shall consist of three (3) arbitrators. The seat of arbitration shall be Bangalore, India, and the proceedings shall be conducted in Kannada. The substantive law of India shall govern this Policy. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
5.3 Waiver of Class Actions.
By making a purchase through our website, you agree that any dispute resolution will be conducted on an individual basis only, and you waive any right to participate in a class action or other representative proceeding.
6. Changes to This Refund Policy
6.1 Policy Updates.
LinguaQuest Technology Pvt. Ltd. reserves the right to update or modify this Policy at any time without prior notice. The most current version of this Policy will be posted on our website, and your continued use of our Services after any changes constitutes your acceptance of the updated terms.
6.2 Notification.
Significant changes to this Policy may be communicated via email or through a notice on our website.
7. Contact Information
If you have any questions, concerns, or claims regarding this Refund Policy, please contact us at:
LinguaQuest Technology Pvt. Ltd.
No 224, 3rd Flr, 80/3, Oldmadras Road, Doorvaninagar
Bangalore North
Bengaluru, Karnataka 560016
India
Email: support@outspokn.co
By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.